Terms and Conditions

1
ACCEPTANCE
1.1
Parties: These Terms are between Ladies With Tradies Pty Ltd (ABN 31 654 999 676), its successors and assignees (referred to as "we" and "us") and you, the person, organisation or entity described in the Proposal (referred to as "you"). These Terms apply to all Services provided by us to you.
1.2
Acceptance: You have requested the Services set out in the Proposal. You accept these Terms by:
(a) Signing and returning the Proposal;
(b) confirming by email or verbally that you accept the Proposal;
(c) accepting the proposal online;
(d) instructing us to proceed with the Services;
or
(e) making part or full payment for the Services
1.3
You agree that these Terms form the agreement under which we will supply Services to you. Please read these Terms carefully. Please contact us if you have any questions. Purchasing Services from us indicates that you have had sufficient opportunity to read these Terms and contact us if needed, that you have read, accepted and will comply with these Terms.
1.4
Deposit: If the Quote indicates that we require a Deposit or up front payment of our Fees, we will not commence performing the Services until you have paid the Deposit or the first instalment of our Fee.
1.5
Re-Scheduling: If you need to reschedule any sessions, you are required to provide 24 hours' notice. Failure to do so may result in forfeiture of the session, at our sole discretion.
1.6
Cancellation: You must provide us with notice in writing of any cancellation as set out in the Proposal. Failure to do so may result in any Deposit being forfeited, at our sole discretion.
1.7
Refunds: To the extent permitted by law, we do not offer any refunds.
2
SERVICES
2.1.
The Services include the Service Inclusions.
2.2
We agree to perform the Services with due care and skill.
2.3
We reserve the right to refuse any request that we deem inappropriate, unreasonable or illegal.
2.4
We may provide the Services to you using our employees, contractors or third party providers, and they are included in these Terms.
2.5
Third parties who are not our employees or our direct contractors will be your responsibility. We are not responsible for the products or services provided by those third parties.
3
PRICE, INVOICING AND PAYMENT
3.1
You agree to pay us the amounts set out in our Proposal, including any Deposit required. All amounts are stated in Australian dollars. All amounts exclude Australian GST (where application). Payment may be made by way of methods as set out in our Proposal when purchasing our Services.
3.2
You agree to pay our Invoices by the payment date set out in the Invoice. If you do not pay by the payment date, we may cease to provide the Services to you (by postponing or terminating any future sessions) until we receive payment.
3.3
We may charge interest at a rate equal to the Reserve Bank of Australia's cash rate from time to time ply 8% per annum, calculated daily and compounding monthly, on any amounts unpaid after the payment date.
3.4
If invoices are unpaid after the payment date, we have the right to engage debt collection services for the collection of unpaid and undisputed debts, and the right to commence legal proceedings for any outstanding amounts owed to us.
3.5
We reserve the right to report bad debts to independent credit date agencies.
4
YOUR OBLIGATIONS AND WARRANTIES
4.1
Whilst we will be providing you with guidance, direction and program materials, such a role is advisory and not of actually doing the activity itself. You will be primarily accountable for producing the results during the program.
4.1
You warrant that:
(a) there are no legal restrictions preventing you from agreeing to these terms;
(b) you will cooperate with us, and provide us with information that is reasonably necessary to enable us to perform the Services as requested from time to time, in a timely manner;
(c) the information that you provide to us is true, correct and complete;
(d) you will attend the Services on time regardless of whether they are held over the phone, via online communication or in person;
(e) you will comply with our reasonable directions during the Services;
(f) you will use your best endeavours to implement the strategies agreed upon during the Services;
(g) you will inform us if you have reasonable concerns relating to our provision of Services under these Terms, with the aim that the parties will use all reasonable efforts to resolve your concerns; and
(h) you will not employee, canvass, solicit, entice, induce or attempt to employ our employees or contractors.
5
ASSUMPTION OF RISK
5.1
Where the Services are Face-to-Face Events, the following clause 5 will apply. You acknowledge that by participating in the Face-to-Face Events or any related activities may involve a risk of injury from various causes including overexertion, equipment failure and accidents with equipment and surroundings.
5.2
It is your responsibility to ensure that by participating in Face-to-Face Events you will not exceed your limits while performing such activity, as well as mental or physical conditions and/or limitations you may have.
5.3
You recognise the difficulties associated with attending Face-to-Face Events and attest that you are physically fit to participate safely in the activity and that a qualified medical practitioner has not advised you otherwise.
5.4
In the event that you become aware of any medical conditions, injuries or impairments that may be detrimental to your health, you must ensure that you do not participate.
6
OUR INTELLECTUAL PROPERTY
6.1
We own the Intellectual Property rights in;
(a) our pre-existing Intellectual Property, including but not limited to copyright which subsists in all creative and literary works incorporated into our pre-exisiting Intellectual Property; and
(b) Intellectual Property that we create during the course of the Services, including but not limited to copyright which subsists in all creative and literary works in all Intellectual Property that we create during the course of the Services;
unless we assign or transfer this to you. This Intellectual Property is protected by Australian and international laws.
6.2
Nothing in these Terms constitutes an assignment or transfer of our Intellectual Property rights, or a right to use our Intellectual Property, whether registered or unregistered, except as stated in these Terms or with our written permission.
6.3
You must not breach our Intellectual Property rights by, including but not limited to:
(a) altering or modifying our Intellectual Property;
(b) creating derivative works from the Intellectual Property; or
(c) using our Intellectual Property for commercial purposes such as on-sale to third parties.
6.4
This clause will survive the termination of these Terms.
7
CONFIDENTIAL INFORMATION
7.1
We, including our employees and contractors, agree not to disclose your Confidential Information to any third party (other than where necessary, to third party suppliers, or as required by law); to use all reasonable endeavours to protect your Confidential Information from any unauthorised disclosure; and only to use your Confidential Information for the purpose for which it was disclosed by you, and not for any other purpose.
7.2
You, including your employees and contractors, agree not to disclose our Confidential Information to any third party; to use all reasonable endeavours to protect our Confidential Information from any unauthorised disclosure; and only to use our Confidential Information for the purpose for which it was disclosed or provided by us to you, to provide better quality services to you and not for any other purpose.
7.3
These obligations do not apply to Confidential Information that:
(a) is authorised to be disclosed;
(b) is in the public domain and/or is no longer confidential, except as a result of a breach of these Terms;
(c) is received from a third party, except where there has be been breach of confidence; or
(d) must be disclosed by law or by a regulatory authority including under subpoena.
7.4
This clause will survive the termination of these Terms.
8
FEEDBACK AND DISPUTE RESOLUTION
8.1
Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or questions about the Services, please contact us.
8.2
If these is a dispute between the Parties in relation to these Terms, the Parties agree to the following dispute resolution procedure:
(a) The complainant must tell the respondent in writing, the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute. The Parties agree to meet in good faith to seek to resolve the dispute by agreement between them at an initial meeting.
(b) If the Parties cannot agree how to resolve the dispute at that initial meeting, any Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, the complainant will ask the Law Society of New South Wales to appoint a mediator. The mediator will decide the time and place for mediation. The parties must attend the mediation in good faith, to seek to resolve the dispute.
8.3
Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the parties under these Terms, by law or in equity.
9
TERM AND TERMINATION
9.1
Either Party may terminate these Terms without cause by providing the other Party with 30 days notice, in writing.
9.2
Either Party may terminate these Terms if there has been a material breach of these terms, subject to following the dispute resolution procedure.
9.3
We may terminate these Terms immediately, at our sole discretion, if:
(a) you commit a non-remediable breach of these Terms;
(b) you commit a remediable breach of these Terms and do not remedy the breach within a reasonable time after receiving a written notice of the breach;
(c) we consider that a request for the Services is inappropriate, improper or unlawful;
(d) you fail to provide us with clear or timely instructions to enable us to provide the Services;
(e) we consider that our working relationship has broken down including a loss of confidence and trust;
(f) you fail to pay an invoice by the due date.
9.4
On termination of these Terms you agree that any Deposit or payments made are not refundable to you, and you are to pay for all Services provided prior to termination, including Services which have been performed and have not yet been invoiced to you.
9.5
On termination of these Terms, you agree to promptly return (where possible), or delete or destroy (where not possible to return), our Confidential Information and Intellectual Property, and/or documents containing or relating to our Confidential Information and/or Intellectual Property.
9.6
On termination of these Terms, we agree to promptly return (where possible), or delete or destroy (where not possible to return), your Confidential Information and Intellectual Property, and/or documents containing or relating to your Confidential Information and/or Intellectual Property.
9.7
On completion of the Services, we will retain your documents (including copies) as required by law or regulatory requirements. Your express or implied agreement to these Terms constitutes your authority for us to retain or destroy documents in accordance with the statutory periods, or on termination of these Terms.
9.8
The accrued rights, obligations and remedies of the Parties are not affected by the termination of these Terms.
10
CONSUMER LAW, LIMITATION OF LIABILITY AND DISCLAIMERS
10.1
Service Standard: We will provide the Services with due care and skill, the Services will be fit for the purpose that we advertise, and we will supply the Services within a reasonable time.
10.2
ACL: Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of Services by us to you which cannot be excluded, restricted or modified (Statutory Rights).
10.3
Statutory Rights: Nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our liability for the Services is governed solely by the ACL and these Terms.
10.4
Warranties: Except for your Statutory Rights, we exclude all express and implied warranties representations and guarantees and all material and work is provided to you without warranties, representations and guarantees of any kind.
10.5
Delay: Where the provision of Services depends on your information or response, we have no liability for a failure to perform the Services, where it is affected by your delay in response or supply of incomplete or incorrect information.
10.6
Referrals: We may provide you with contact details of third party specialists. This is not a recommendation by us for you to seek their advice or to use their services. We make no representation or warranty about the third party advice or provision of services, and we disclaim all responsibility and liability for the third party advice or provision of services, or their failure to advise or provide services.
10.7
Availability: To the extent permitted by law, we exclude liability for:
(a) the Services being unavailable; and
(b) any Claims for loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation or any loss or damage relating to business interruption or otherwise, suffered by you or made against you, arising out of or in connection with your inability to access or use the Services or the late supply of Services, even if we were expressly advised of the likelihood of such loss or damage.
10.8
Disclaimers: To the extent permitted by law we disclaim all responsibility and liability for:
(a) your choices and decisions;
(b) any inaccurate or misleading information provided during the Services and any reliance by you on any such information;
(c)any loss of profit, revenue or goodwill;
(d) any indirect, special or consequential loss arising from any breach of these Terms;
(e) your success in your business from participation in the Services;
(f) producing the results during the Services; and
(g) any networking or business opportunities from participating in the services.
10.9
Limitation: To the extent permitted by law, our total liability arising out of or in connection with the Services, however arising, including under contract, tort including negligence, in equity, under statute or otherwise, is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates. Our total liability to you for all damages in connection with the Services will not exceed the price paid by you under these Terms and pursuant to the Proposal for the 12 month period prior to the act which gave rise to the liability, or one hundred dollars (AUD$100) if no such payments have been made.
10.10
This clause will survive the termination of these Terms.
11
INDEMNITY
11.1
You are liable for and agree to indemnify, defend and hold us harmless for and against any and all Claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from:
(a) any information provided by you that is not accurate, up to date or complete or is misleading or a misrepresentation;  
(b) your breach of these Terms;
(c) any misuse of the Services by you, your employees, contractors or agents; and
(d) your breach of any law or third party rights.
11.2
You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of the Services including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us.
11.3
This clause will survive the termination of these Terms.
12
GENERAL
12.1
Privacy: We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines.
12.2
Publicity: You consent to us stating that we provided Services to you, including but not limited to mentioning you on our website and in our promotional material.
12.3
Email: You acknowledge that we are able to send electronic mail to you and receive electronic mail from you. You release us from any claim you may have as a result of any unauthorised copying, recording, reading or interference with that document or information after transmission, for any delay or non-delivery of any document or information and for any damage caused to your system or any files by a transfer.
12.4
GST: If and when applicable, GST payable on the Fee for the Services will be set out on our invoices. You agree to pay the GST amount at the same time as you pay the Fee.
12.5
Relationship of Parties: These Terms are not intended to create a relationship between the Parties of partnership, joint venture, employer-employee or patient-psychologist. The relationship is an ongoing, interactive, professional relationship designed to help you achieve your desired results in the growth and development of your business.
12.6
Assignment: These Terms are personal to the Parties. A Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent not to be unreasonably withheld).
12.7
Severance: If any provision (or part of it) under these Terms is held to be unenforceable or invalid in any jurisdiction, then it will be interpreted as narrowly as necessary to allow it to be enforceable or valid. If a provision (or part of it) under these Terms cannot be interpreted as narrowly as necessary to allow it to be enforceable or valid, then the provision (or part of it) must be severed from these Terms and the remaining provisions (and remaining part of the provision) of these Terms are valid and enforceable.
12.8
Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control, including restrictions due to a global pandemic.
12.9
Notices: Any notice required or permitted to be given by either Party to the other under these Terms will be in writing addressed to the relevant address in the Proposal. Any notice may be sent by standard post or email, and notices will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
12.10
Jurisdiction & Applicable Law: These terms are governed by the laws of New South Wales and the Commonwealth of Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales.
12.11
Entire Agreement: These Terms and any document expressly referred to in them represent the entire agreement between the Parties and supersede any prior agreement, understanding or arrangement between the Parties, whether oral or in writing.
12.12
Special Conditions: The Special Conditions will prevail to the extent of any inconsistency with these Terms.
13
DEFINITIONS
13.1
Business Day means a day which is not a Saturday, Sunday or bank or public holiday in New South Wales, Australia.
13.2
Claim/Claims includes a claim, notice, demand, right, entitlement, action, proceeding, litigation, prosecution, arbitration, investigation, judgment, award, damage, loss, cost, expense or liability however arising, whether present, unascertained, immediate, future or contingent, whether based in contract, tort or statute, whether indirect, incidental, special, consequential and/or incidental, and whether involving a third party or a Party to the Terms or otherwise.
13.3
Commencement Date means as set out in the Quote.
13.4
Confidential Information includes confidential information about you, your credit card or payment details, and our business, structure, programs, processes, methods, operating procedures, activities, products and services, trade secrets, know how, financial, accounting, marketing and technical information, customer and supplier lists (including prospective customer and supplier information), ideas, concepts, technology, and other information of either Party whether or not such information is reduced to a tangible form or marked in writing as "confidential".
13.5
Deposit (if any) set out in the Proposal.
13.6
Expenses/additional costs (if any) are detailed in the Proposal.
13.7
Fees are set out in the Proposal.
13.8
GST means GST as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended from time to time or any replacement or other relevant legislation and regulations.
13.9
Intellectual Property includes any and all present and future rights to intellectual and industrial property throughout the world, and includes all copyright and analogous rights, all rights in relation to inventions (including patent rights), patents, improvements, registered and unregistered trademarks, designs, any corresponding property rights under the laws of any jurisdiction, discoveries, circuit layouts, trade names, trade secrets, secret processes, know-how, concepts, ideas, information, processes, data or formulae, business names, company names or internet domain names, and any Confidential Information.
13.10
Moral Rights means the right of attribution of authorship, the right not to have authorship falsely attributed and the right of integrity of authorship, as defined in the Copyright Act 1968 (Cth).
13.11
Party and Parties means a party or parties to these Terms.
13.12
Proposal means the Proposal to which these Terms are attached.
13.13
Services are set out in the Proposal.
13.14
Special Conditions means the special conditions, if any, detailed in the Proposal.
13.15
Terms means these terms and conditions.
13.16
Variation means amended or additional services, including but not limited to changes to the Proposal, Services, or Fees.
Our Contact details:
Ladies With Tradies Pty Ltd
(ABN 31 654 999 678)
PO Box 339
WENTWORTH NSW 2648
heythere@ladieswithtradies.com